А: Every kind of insurance valid in Bulgaria including 24/7 road assistance as well as “green card” insurance for travelling abroad

Q: Should I pay additional fees?

A: No.

Q: Can we travel abroad with Val-Kar vehicles?

A: Yes. Terms and conditions are as follows: notification at least 48 hours in advance as well as 20 Eur fee payable once only.

Warning: there are some additional documents required to cross some birders and customs. Please contact us for more information.

Q: What am I suppose to do in case of car accident? Should I pay anything?

A: Please contact immediately Traffic Police on phone number 165 and then request all necessary paperwork you need for the insurance companies from the police officers. Please inform Val-Kar immediately about your health state, any damage caused to the vehicles and please try to describe what happened in the most precise way so we can organize any kind of support on your behalf e.g. ambulance, road assistance etc. You pay nothing in case you are not responsible for the accident that happened and we will provide a replacement vehicle ASAP.

An administrative fee of 40 Eur is payable in case the renter is responsible for the accident. This fee could reach the amount of the safety deposit in case of more considerable damage

NONE of insurances is valid in case of alcohol or drug abuse (including prescribed medicines required refraining from driving) and the repair is subject of payment by the renter. The whole deposit is non refundable and additional penalty for missed benetits will be added.

Q: Is there a mileage limitation?

A: No. There is a limitation only in case of long term lease which is 40000km per year valid for brand new vehicles on three years contract.

Q: What is the purpose of the safety deposit?

A: The safety deposit is an obligation because of the following reasons: you are supported with vehicle fully loaded with fuel (in case you refuse to reload it) in case you prolong your contract over the phone for a couple of days more In order to cover damage which is not a subject of insurance cases e.g. cigarette burns, tire damage as well as all other damage caused by incompetent driving.